Concerns and complaints
If there's something you're unhappy with relating to your care and treatment, we'd like to know about it so that we can try to put matters right. Listening to our patients is very important to us and learning from the experience of patients or service users is something we are committed to. We believe that every complaint is an opportunity for us to better understand and improve the quality of our services.
If you have a concern or complaint, you can raise it by:
Talking it through
If you are concerned about your care, or any of the services provided, please speak to a member of staff on the ward or in the department. You should always try to let the person delivering the service or their manager know that you are unhappy, so they can try to put things right for you.
Call: 0121 685 4010
Woodlands Suite –
Private Care at the Royal Orthopaedic Hospital
Bristol Road South